Above all else, we are committed to the care and improvement of human life. In recognition of this commitment, we strive to deliver high quality, cost effective healthcare in the communities we serve. To accomplish this we would like to know what we are doing right or what needs improvement. We depend on our patients and their families to keep us informed.

If you have a complaint involving our surgery center and wish to speak to someone directly, please call during regular business hours and ask to speak to the Administrator at (843) 797-8992 or write to:

  • Trident Surgery Center
  • Attn: Administrator
  • 9313 Medical Plz Dr, Suite 102
  • Charleston, SC, 29406

If you have a complaint against this facility, you may contact:

  • South Carolina Department of Health and Environmental Control
  • Bureau of Health Facilities Licensing
  • 2600 Bull St
  • Columbia, SC 29201
  • (803) 545-4370
  • http://www.scdhec.gov/

If you have a complaint against a healthcare professional, please contact:

All Medicare beneficiaries may also file a complaint or grievance with the Medicare Beneficiary Ombudsman. Call (800) 633-4227 or visit the webpage at https://www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html

Our surgery center is accredited by the following organization; you may also contact them directly with any concerns/complaints:

  • Accreditation Association for Ambulatory Health Care, Inc.
  • 5250 Old Orchard Road, Suite 200
  • Skokie, Illinois 60077
  • (847) 853-6060
  • http://www.aaahc.org/contact-us/